Privacy Policy

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, physical address
• Pet Information: Pet name, species, breed, weight, and special characteristics
• Service Information: Service preferences, pickup/delivery details, special instructions
• Payment Information: Billing address and payment details (processed securely through third-party providers)
• Communications: Records of your communications with us, including support requests
• Photos: Images uploaded during the service process (with your consent)

We use the information we collect to:

• Provide and deliver our aquamation services
• Process and complete transactions
• Send service updates, confirmations, and notifications
• Respond to your comments, questions, and support requests
• Maintain chain-of-custody documentation
• Improve our services and customer experience
• Comply with legal obligations and protect our rights

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party companies that help us operate our business (email services, payment processors, cloud storage)
• Veterinary Clinics: If you arrange services through a veterinary partner, we share relevant case information
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share specific information

Text-messaging consent. All of the above categories exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes, and will not be shared with any third parties excluding aggregators and providers of the text-message services.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure:

• Secure data encryption in transit and at rest
• Regular security assessments and updates
• Limited employee access to personal information
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Improve our website functionality

We do not run an analytics or advertising service on this website. See our Cookie Policy for the full list of what we store in your browser.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at Dave@Ondara.pet

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain chain-of-custody documentation

Case records and chain-of-custody documentation are retained for at least 7 years in accordance with industry standards and legal requirements. Some records may be retained longer as required by law or regulatory requirements.

Our website and services integrate with third-party service providers that have their own privacy policies:

• Database and Authentication Services: For secure data storage and user account management
• Email Delivery Services: For sending service notifications and communications
• Mapping and Geolocation Services: For route planning and address validation
• Payment Processing Services: For secure payment transaction handling
• Cloud Storage Services: For storing case documentation and photos

We encourage you to review the privacy policies of these third-party services. We carefully select service providers that maintain appropriate security and privacy standards.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this page
• Sending an email notification for material changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

No mobile information — including text-messaging opt-in data and consent — will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who provide support services (such as customer service) solely to operate and deliver our services.

Text-messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text-message services. You can opt out of text messages at any time by replying STOP, or reply HELP for help. See our SMS Messaging Program terms for full details.

If you have questions or concerns about this privacy policy or our data practices, please contact us: